What information do we collect? Information you provide us: When you create an account. When you create an account on our Services, we may collect your name, mailing address, physical address, phone number, email address, and password. When you make a purchase or request a quote. If you make a purchase or request a quote for our Services either on our Site or App or in person, we collect information from you to facilitate the transaction. This information may include your name, mailing address, physical address, phone number, email address, social security number, credit score, and information about your purchase or quote, including information about your home or property. When you make a purchase, we ask you to provide payment information to our payment processor, which may include payment card information (such as credit card number, type, and expiration date), bank account information, billing address, and shipping address.
When you contact us. If you contact us in person, by phone, email, live chat, social media, through the App, or by some other means, we may keep a record of your contact information and the communication for later reference. Information we collect from your use of our Services: Device Information. We receive information from devices you connect to or use for our Services, including your mobile device, connected devices, and wired and wireless sensors. The information we receive from these devices may include IP address, unique device identifiers such as MAC address, sensor and activity information, battery status, and WiFi network information. Location Information. We receive location information from devices you connect to or use for our Services, including your mobile device, connected devices, and wired and wireless sensors, such as through the use of geolocation features in the devices, or by inference from other information we collect (for example, your IP address may indicate the general geographic region from which you are connecting to the Internet). Web logs and usage information. We record certain information and store it in log files when you interact with our Services. This information may include device and browser information, IP address, URLs of referring/exit pages, and search terms. Cookies and other technologies. We and our service providers collect information through the use of “cookies” and similar technologies to understand how you use our Services, for authentication, operations, marketing, and advertising purposes, to save your preferences, and for analytics purposes. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our Services. Information we collect from third parties: Third Party Devices. In some cases, devices and products from third parties may connect to our Services, and the third parties may send us information about the use of those devices, including sensor and activity data. The information we receive from these third parties is governed by the third parties’ privacy policies, and; you should review these third parties’ privacy policies to learn about their privacy and data security practices.
How We Use Your Information We may use the information we collect to:
provide, personalize, and improve our Services;
analyze how you use our Services;
communicate with you, either directly or through one of our service providers, including to respond to your comments or questions and for marketing and promotional purposes; and connect you with third parties for services that may be of interest to you, including utilities.
While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy;
Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or a governmental request;
If we think doing so is necessary to protect the rights, property, security, or safety of us, our Services, our users, or the public;
To investigate and defend ourselves or others against any third-party claims or allegations; and
Whenever you consent to the sharing, including when you agree to share your information with insurance providers and/or clearinghouses to determine your eligibility for insurance policy discounts.
Choices You Have With Your Information Account and Purchase Information. You can update your account information through your account settings on the Site or App or by contacting us as set out under “Contact Us” below. You can also update your purchase information by contacting us as set out under “Contact Us” below. Location Information. You can prevent your mobile device from sharing location information with us through your device’s operating system settings. However, you may not be able to fully use our Services if you disable this sharing. Please note that even if you disable location sharing on your device, we will continue to receive your IP address and use it as described above to, for example, determine your location. Marketing communications. You can unsubscribe from our promotional emails via the unsubscribe link provided in the emails. To opt-out of receiving our direct mail promotional materials, please send us an email at privacy@NY Roofing.org. Please note that you will continue to receive administrative messages from us even if you opt out of receiving promotional messages. Request Removal of Nest Information. NY Roofing customers whose system integrates with the Nest Learning Thermostat and who reside in jurisdictions where the law provides you the right to request access to, (receive) port, object to or restrict processing, seek rectification, or request erasure of personal information held about you by NY Roofing, may make such request by emailing privacy@NY Roofing.org. NY Roofing will endeavor to take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information. Further, you may cease any information from being transmitted to NY Roofing from your Nest device by deprovisioning your device from the NY Roofing system.